Organization: Greenpeace Mediterranean
Job Title: Supporter Relations & Donor Development Coordinator
Department: Fundraising and Communications
Responsible to: Head of Retention & Donor Development
Location: Istanbul
Develop and manage all aspects of the inbound marketing projects including but not limited to, database management, direct dialogue, special appeals, renewal programs, retention programs, newsletter printing and distribution, volunteer programs, reporting and supporter communications.
Responsibilities:
- Work with fundraising team to achieve annual budgets and KPI objectives by implementing supporter loyalty strategies and programs.
- Determine who, what, when, and how to inspire and communicate with supporters and potential supporters. Identify and cost effectively, meet their needs.
- Deliver a consistent brand and positive solutions messages to supporters and prospects reflecting our mission and values.
- Work with Supporter Service team leader
- Research, test and implement new initiatives and innovation.
- Build effective working relationships with the Head of Retention & Donor Development, Head of Telemarketing, Database Manager to ensure successful implementation of the Fundraising and Marketing strategy.
- Any other duties as directed by Head of Retention & Donor Development.
- Continue to test and refine our supporter engagement and relationship building strategies
- Work with the Head of Retention & Donor Development to maintain and develop the database of current and potential donors as determined by the Retention Strategy. Ensure that data capture and analysis systems are established and maintained.
- Prepare and present accurate and relevant briefs for internal and external stakeholders.
- Build and develop long-term relationships to generate maximum lifetime value and retention.
- Monitor and review retention program performance
- Produce reports and updates as requested by Head of Retention & Donor Development.
- Improve Supporter Care program and tools
Skills & Qualifications
- Excellent written and verbal communication skills.
- 3 years fundraising or functional equivalent experience or experience in public relations or communication fields or customer relations management.
- At least two years experience in monitoring budgets and meeting financial targets.
- Ability to monitor and communicate technical information, to train staff and to manage assigned tasks from inception to completion.
- Strong technical, communications and public relations skills.
- Ability to work under pressure.
- Ability to manage multiple tasks simultaneously, meet deadlines, and thrive in atmosphere of high departmental expectations.
- Knowledge of MS word/excel.
- Ability to prioritize and organize
- Demonstrated enthusiasm for the environment and Greenpeace.
- Fundraising or copywriting experience.
- Able to work successfully as part of a team.
- Able to manage in-house and outsource teams of people.
- Excellent attention to details
- Excellent time management and organizational skills.
Languages:
Fluent in English.
Commitment to Greenpeace’s core values in response to environmental and peace issues through non-violent direct action-led campaigning in line with its mission.
Greenpeace Mediterranean strives to maintain a diverse workplace, and is an equal opportunity/affirmative action employer. We value applicants to enrich diversity of our staff members; women, people of ethnic and/or religious minorities, as well as transgender/gender-variant individuals are strongly encouraged to apply.
Source: http://www.greenpeace.org/turkey/tr/i-imkanlar/supporter-relations-and-donor-development-coordinator/
